SUPPORT
Information is key and it needs to be timely. There is nothing worse than having a software problem and not knowing how to fix it. If you ever run into a road block, we are here to support you. After becoming a client you can rest assured that you will never have to wonder about the kind of support you will receive – it will only be the best.
Check out all of the support tools that you have to choose from.
Check out all of the support tools that you have to choose from.
Support Tools
Membership Support
Don’t you like being a member? Memberships give you great advantages and special perks, that’s why we like them. That holds true for our FullAccess Membership Support. This annual support plan offers numerous options to ensure that your requests will be taken care of quickly. From telephone support to remote access to discounts, our Membership Program will give you first class service. See all of the great benefits below.
Free major upgrades of the software
Four free periodic software updates
Up to six technical support incidents*
Two-hour turn around on all technical questions
Discounts on software products, training, hardware devices, and more
Replacement CDs – up two replacements a year
Access to a support Web site to obtain the latest updates via the Internet
Remote support service using a Web-based desktop streaming application which allows our Certified Tech Support Representatives to solve your problem and apply the solution directly to your computer.
Don’t you like being a member? Memberships give you great advantages and special perks, that’s why we like them. That holds true for our FullAccess Membership Support. This annual support plan offers numerous options to ensure that your requests will be taken care of quickly. From telephone support to remote access to discounts, our Membership Program will give you first class service. See all of the great benefits below.
Free major upgrades of the software
Four free periodic software updates
Up to six technical support incidents*
Two-hour turn around on all technical questions
Discounts on software products, training, hardware devices, and more
Replacement CDs – up two replacements a year
Access to a support Web site to obtain the latest updates via the Internet
Remote support service using a Web-based desktop streaming application which allows our Certified Tech Support Representatives to solve your problem and apply the solution directly to your computer.
For full details about our FullAccess support program download the FullAccess Support Agreement.
*number of incidents varies by product.